Frequently asked questions.

Submission provides a number and private link. Open it to check status, read the team’s replies and add information. Keep the link and do not share it with unauthorized people.

The private link shows the inquiry and customer conversation. Internal notes and Kunjuk team assignment remain in administration.

See Plans and packages. Your proposal specifies applications, users, implementation, training, support, pricing and renewal for your organization. Requesting a proposal does not create an automatic charge.

Use Sign in. Enter the account enabled by your administrator and choose your organization’s workspace. Visible applications depend on package and permissions.

Your administrator must enable access. If you lack an activation link or cannot sign in, contact them or support. Do not share your password.

It may not be enabled in the package or your user may lack permissions. Check the current workspace and ask the administrator to review access.

The applications support different organization types. Each client configures its data, names, departments, users and permissions.

Each workspace has its own records and permissions. Check the current organization’s name before creating or changing information.

The platform supports client branding and configured custom domains. Implementation and requirements are coordinated with Kunjuk.

The public demo uses fictional information and guided simulations. Marketing drawings are illustrations, not system screenshots.

Several views offer Excel, CSV or GeoJSON depending on module and permissions. Check the application guide and the action available on that screen.

Offline mode is not enabled yet. Current operations require a connection; do not close a form with pending information if saving failed.

Read the message and check fields and connectivity. Keep pending information and check the list before repeating the operation to avoid duplicates.

No permanent availability or guaranteed response time is advertised. Coverage and conditions are agreed in the client’s proposal or contract.

Use Technical support and describe application, organization, screen, steps and message. Avoid passwords or unnecessary personal information.

Yes. The actual quantity is recorded and linked to the authorization.

Yes, according to the stations enabled for that vehicle and the current conditions.

The vehicle is the main identifier. The workflow can support different drivers and tickets received by administration.

Check organization, branch, identifier, validity, allowed days and available balance. Ask the administrator to confirm permissions.

Yes. It can use an internal code and name.

Yes, through the hours recorded for the vehicle.

No. GPS tracking requires an additional integration.

Confirm the correct workspace and that your role can manage that vehicle.

Yes, from configurable concepts and amounts, with review before publication.

Authorized roles can review payroll by period and download Excel. Each employee accesses only their permitted information.

They are identified as service providers with fees. This detail does not replace the corresponding invoice.

No. The client configures and reviews the regime, concepts and premiums with its payroll team.

Yes. Balances are reviewed by product and warehouse.

Yes, using suitable descriptions, categories and units.

In Distribution, goods are restored when warehouse receipt is recorded according to the workflow.

Check product, warehouse, unit, quantity, availability and permissions; keep the validation message.

Assets tracks individual items; Inventory tracks product quantities by warehouse.

Yes, through assignments or loans and their responsible user.

Yes, using the asset’s photo or document actions.

Check available statuses and return dates, then open the record to verify the case.

There may be no records for that period, active filters or missing application access. Check the indicator’s basis.

Yes, available views let you explore indicators and their data.

Yes, through enabled export actions.

No. Queries are limited to the user’s workspace and permissions.

Users with permission for that action and the corresponding scope.

Yes, using filters and statuses in the board or list.

The request does not yet have the responsible user shown in that view. An authorized user must assign one.

It can be used with the Communications and Collaboration add-on enabled.

No. GPS and live positions require an additional integration.

The map provider has blocked access. Reload the panel and, if it persists, send support the URL and message. Do not delete your points to resolve it.

No. At this stage routes are drawn manually.

Offline mode is not enabled. Current standard mapping is not offered as downloadable maps.

Yes, with products, packaging and units configured for food, supplies and other industries.

Yes. One order can contain different products and quantities.

Yes, by recording actual quantities and the corresponding result.

The current operational workflow does not itself generate ARCA tax documents.

Yes, direct text conversations between authorized users within the same client.

The current chat does not include those features.

Presence reflects recent activity and updates periodically.

Yes. It must be enabled for the organization according to its package and permissions.