GUIDE 01Prepare customers and products
- Register the customer and delivery branches.
- Complete address and contacts, with coordinates when available.
- Prepare products, units and warehouses in Inventory.
- Verify stock and descriptions.
State what each box or package contains in the product description.
GUIDE 02Create and prepare an order
- Open New order and choose customer, branch and warehouse.
- Add products and quantities with the correct unit.
- Check availability and save the order.
- Confirm preparation once the goods are ready.
Reservation does not mean physical warehouse dispatch.
GUIDE 03Dispatch and record delivery
- Dispatch the prepared order with a vehicle and responsible person.
- Authorized users view their assigned orders.
- Record actual quantities, recipient and delivery result.
- Specify differences and reasons for partial or rejected deliveries.
Dispatch records an Inventory issue. Do not mark goods as delivered if the customer did not receive them.
GUIDE 04Receive returns
- Open an order with goods awaiting return.
- Verify which products physically returned to the warehouse.
- Record quantities and observations through the authorized action.
- Check history and stock after confirming receipt.
Rejection at the destination does not automatically restore goods to warehouse stock.
Frequently asked questions about Distribution
Does it support different industries?
Yes, with products, packaging and units configured for food, supplies and other industries.
Can I add multiple products?
Yes. One order can contain different products and quantities.
Are partial deliveries supported?
Yes, by recording actual quantities and the corresponding result.
Does it include tax invoicing?
The current operational workflow does not itself generate ARCA tax documents.
Current scope
- Automatic route optimization and offline operation are not included.
- External invoicing and payments require the corresponding workflow or integration.
Names and actions may vary by your role and the client configuration. If an action is missing, contact your administrator.
